GARRET A. ROSS, Ph.D.

516 West 2^nd Street

Clarksdale, MS 38614

garret62@hotmail.com

(662) 627-4657 Home

(662) 394-6144 National Cellular Phone

EDUCATION:

Ph.D. Hotel, Restaurant and Institutional Management

(Human Nutrition and Foods on transcript as degree was called until Fall 1994 when changed Hotel and Travel Administration)

Minor: Human Resources/Labor Relations (21 graduate hours)

Virginia Polytechnic Institute and State University, 1994

Dissertation: "Attitudes of Destination Marketing Managers Toward’s the Disabled"

M.S. Hospitality and Restaurant Management

Florida International University, 1986

School of Hotel Administration,

Cornell University 1984-1985

B.S. Hotel Restaurant and Travel Administration

University of Massachusetts at Amherst, 1984

ACADEMIC APPOINTMENTS

Associate Professor, Coordinator- Hospitality Services Management Program, College of Business, Division of Management, Marketing and Business Administration, Hospitality Services Management Specialist, Delta State University, August 2004-present.

Coordinator, Professor, Hospitality and Tourism Administration, Division of Business and Technology, Wiley College, August 2003 – May 2004..

Co- Director, Tourism and Hospitality Management, Associate Professor, Norfolk State University, School of Business, January 2003-July 2003.

Assistant Professor, Hotel and Restaurant Management Program, Virginia State University, August 2002 – January 2003.

Associate Dean for Graduate Development, Baltimore International College, December 1999 - May 2000.

Associate Dean, Director, School of Business and Management, Baltimore International College, June 1999-December 1999.

Assistant Professor, Travel Industry Management Program Coordinator, Division of Social Sciences, Concord College, Aug 1998-May 1999.

Assistant Professor, University of Mississippi, Department of Family and Consumer Sciences, Hospitality Management Program, July 1995- August 1998.

Assistant Professor, Graduate Faculty, Johnson & Wales University, Graduate Hospitality Management Program, June 1994 - July 1995.

Program Leader, Hotel Restaurant Management Program, Morehead State University, July 1993- June 1994.

Adjunct Professor, Eastern Kentucky Correctional Complex, August 1993 - December 1993. (Extension Program of Morehead State University)

Assistant Professor, Tourism Management Group, School of Business, University of Calgary, July 1992 - July 1993.

TEACHING

Delta State University

GBA 205 Introduction to Business: A study of business opportunities in the United States. Students will explore opportunities in the public sector, as well as the private sector, including retail, transportation, manufacturing, restaurant, agricultural, hotel and health care. Fall 2004.

HSM 300 Introduction to the Hospitality Industry – This course is the survey and entry level course to the Hospitality Services Management program. This course will give a broad view of all of the general areas of the hospitality industry. Fall 2005, Intercession Spring 2006, Fall 2006.

HSM 310 Hospitality Information Systems – Introduction of the basic computer user to hospitality computer programs in use in the industry. Spring 2006.

HSM 315 Hospitality Industry Cost Control – The application of accounting, finance, and cost control principles of hospitality industry organizations. The focus of this course is to provide future foodservice and lodging organization managers with the ability to handle the unique problems regarding financial analysis and cost control in the industry. Spring 2006, Summer 2007.

HSM 320 Front Office Management - Organization, function and management of hotel operations. Fall 2006

HSM 335 Hospitality Legal Issues, Course focuses on legal issues relating to the hospitality services industry. Spring 2007

HSM 435 Hospitality Facilities Management – Course focuses on physical plant issues relating to the operation of hotels and restaurants.

MGT 300 Principles of Management: Fundamentals of planning, organizing and controlling a business organization; objectives, policies, methods and procedures of planning; fundamental principles related to human relations. Spring 2005, Summer 2005, Spring 2006, Fall 2006 (1 section WebCT one regular section lecture). Spring 2007 (2 online sections of 50 students each) Summer 2007.

MGT 327 Human Resource Management: Principles of procuring, developing, maintaining, and effectively utilizing personnel. Fall 2004, Spring 2005, Fall 2005, (1 section WebCT one regular section lecture).

MGT 484 Organizational Behavior: Use of behavioral science based knowledge to focus on three levels of behavior in an industrial organization; individual, group and organizations; within this framework, topics such as motivation to work, leadership, organizational communication, organization and control, union and management relations, and human resource accounting are examined; objective is to provide an in-depth study of the directing function of management. Fall 2004, Spring 2005, Fall 2005, (WebCT).

Wiley College

BUS 3340 Business Law: An introduction to the relationship of law and business; Topics discussed include contracts, sales, agency, bailments, and risk management through insurance. Spring 2004

BUS 4311 Human Resource Management: A systematic framework for analyzing the human resource management function, within an organization. Fall 2003

HATA 114 Food Safety: ServSafe Food Safety Training Program. Includes: employee food safety training, food safety regulations and standards, principles of the Hazards Analysis Critical Control Points (HACCP) system, cleaners and sanitizers, cleaning equipment and facilities, controlling pest infestation. Spring 2004

HATA 1300 Introduction to Hospitality and Tourism: Explores career opportunities in hospitality and tourism: hotels and lodging; restaurants, managed services and beverages; travel, recreation, leisure, gaming, and events. Also includes functions of marketing, human resources and management; and the history and future of the hospitality industry.

Spring 2004

HATA 2360 Cost Control I: Presents cost controls for food service. Includes purchase planning in ordering, receiving, storing, and issuing; inventory, food and beverage cost; food and beverage sales controls; menu pricing; analyzing financial data analysis; computer usage in cost control. Spring 2004

HATA 3110 Professional Development III: Focuses on how to manage an organization in such a way that the guests’ expectations are met or exceeded. Introduces professional affiliations and linkages to hospitality industry perspectives and graduate schools. Fall 2003

HATA 332 Tourism Management : Focuses on the political and industrial recognition of the social and economic impact that tourism can provide based upon planning and management. Spring 2004

HATA 4310 Principles of Event Planning and Management: Hospitality Meeting Planner: increasing and effectively servicing the convention meeting and trade show business; site characteristics and requirements. Independent Meeting Planner: develop basic meeting planning skills: planning and designing programs and activities, budgeting, selecting sites, arranging travel, delegating to committees, marketing the meeting, contracting, servicing and evaluating the meeting. Fall 2003

HATA 4370 Strategic Management in Hospitality and Tourism: A comprehensive review of relevant strategic concepts, formulation, evaluation, and implementation of business and corporate strategies. The case method approach is used in the analysis and solution of business problems common to the hospitality industry. Fall 2003.

Norfolk State University- Undergraduate Courses

HRM 150 Tourism Principles: Topics covered are cultural tourism, sociology of tourism, components and supply, tourism development, economic role of tourism demand, the marketing of tourism, and the international scope of tourism. Spring 2003

HRM 331 Food and Beverage Cost Control: Fundamentals of food, beverage, and labor cost control for hotel and restaurant operations. Spring 2003

HRM 359 Commercial Food Production/Laboratory: Principles and practices of large quantity food preparation and service. Topics include: Principles and Practices of Large Quantity Food Preparation and Services; Production; Efficient Work Methods; Quality Control; Safety; and Sanitary Food Handling. Laboratory food experiences included Summer 2003.

HRM 381 Facilities Layout and Design: A study of hospitality facilities, layouts, and designs, exterior and interior; building systems; space allocations; equipment; and budgets Spring 2003.

HRM 471 Hospitality Industry Law: Introduction to fundamental laws and regulations applied to the hospitality industry. The case study approach is used to develop awareness and understanding of the legal problems confronting the executive in his/her policy and decision-making role. Spring 2003.

Virginia State University - Undergraduate Courses

HMGT 200 Introduction to Tourism: This course addresses the principles and practices of travel and tourism from a theoretical and practical standpoint. Course relates the effects of travel and transportation systems on the tourism industry. The course also examines the social, economics, and environmental impact on the destination at the local and global level. Includes study tours to different destinations, theme parks, recreational facilities and exchange programs. Fall 2002

HMGT 201 Hospitality Technology Applications: An exploration of hospitality management information systems, computer software applications, and their impact on the hospitality industry. The course provides familiarization with property management systems and software programs used in management of various hospitality entities.

Fall 2002.

HMGT 322 Meal Management: Menu development, styles of meal service, table appointments, food presentation, meal planning and service. Emphasis is given to the economics, efficiency and aesthetics of meal service. Menu planning and cost analysis of menus required, marketing of goods and services are key components. The operation of M&M Restaurant, the Trojan Room (faculty dining room) and/or childcare meal preparation are required. Fall 2002.

HMGT 407 Conventions and Event Planning : Provides students with a customer service oriented approach to convention planning, sales and services. Course teaches techniques available to handle large groups and conventions to provide the ultimate in guest satisfaction. Membership in meeting planning association required as well as applicable computer software familiarization. Fall 2002

Baltimore International College - Undergraduate Courses

MGT 104 Business Law: The premise of this course is to introduce a student to the legal environment in a business setting and how it impacts management decisions. Topics include: How the legal system works; Torts; Agency; Property Rights; Contracts and human resource law as it pertains to the business environment. Fall 1999, Spring 2000

HSM 101 Introduction to Hospitality Management: This course provides an overview of the hospitality industry, career opportunities, international perspective on the travel and tourism industry, and a comprehensive look at each department in the foodservice and lodging industry. Fall 1999

HSM 106 Computerization in the Hospitality Industry: This course covers computer applications for all hospitality functional areas: front office simulations, food cost control, spreadsheet, managerial accounting, and menu engineering. Spring 2000.

HSM 207 Front Office Procedures: This course covers the effects of the front office on the overall operation of a hotel. Topics include: front office guest cycle, yield management, and reservation systems. Spring 2000.

HSM 303 Hospitality Sales and Marketing: This course provides in-depth information on current hospitality marketing strategies with emphasis on strategic planning in hospitality marketing. Spring 2000

SAN 110 Principles of Sanitation and Safety: This course teaches the theories of food and environmental sanitation and safety in foodservice with attention to food-related diseases and their origins. Summer 1999, Fall 1999. I am a certified SERVESAFE Instructor for the National Restaurant Association in teaching this course.

Concord College - Undergraduate Courses

SOSC 2851 Introduction to Library Research: This course introduces the students to the basic methods of library research. Spring 1999.

TIM 100 Introduction to Travel Industry Management: An overview of the tourism/hospitality industry. A systems approach is used to survey each segment of the industry. Fall 98, Spring 1999.

TIM 200 Introduction to Hotel Management: An introduction to the lodging industry. It includes a review of its development and a study of current operations, activities and trends. Fall 1998.

TIM 300 Marketing of Hospitality Service: Provide Students with basic knowledge and practical experience which will enable them to develop strategic marketing plans for the foodservice and lodging segments of the travel industry management industry. Fall 1998

TIM 360 Special Topics: This course is a special topics course which is a topic of relevance to be introduced to the TIM students as the need arises. The course was legal issues in the tourism industry management industry in the semester that I taught the course. Spring 1999.

TIM 425 Hospitality Finance: Course introduces the students to principles of hospitality finance and accounting. Subjects include: Cost control, Ratio analysis and financial forecasting. Spring 1999.

TIM 435 Supervision in Tourism Industry Management: Course deals with issues of global tourism human resource management and employee supervision. Spring 1999.

University of Mississippi - Undergraduate Courses

FCS 215 Introduction to Hotel Restaurant and Institutional Management: Introduces students to concepts and principles of the hospitality industry by type; guest relations and organization of hospitality management services. Fall 1995, Fall 1996, Fall 1997.

FCS 360 Hospitality Legal Issues: Application of Management theory and techniques to the hospitality industry as it applies to the issues of law. Includes topics such as discrimination, tort, innkeeper liability to guests and contracts in the hospitality

Industry. Spring 1998.

FCS 462 Quantity Food Production and Service: Procedures and cost involved in preparing and serving food to large groups. Summer 1996, Summer 1997, Fall 1997.

FCS 463 Food Service Procurement: Instructs students on how institutional purchasing works as a system; planning, inventory, specifications and standards for cost effective and customer satisfaction in the food service operation. Fall 1995, Fall 1996, Summer 1997, Spring 1998

FCS 464 Hospitality Marketing Promotions: This is a senior level course that goes into great depth how marketing principles must be applied to the service environment for hotel restaurant and tourism management. Fall 1997.

FCS 465 Advanced Institutional Management: Application of management theory and techniques to an institutional setting. Includes advanced study in policy development and food program administration. Spring 1996, Spring 1997.

FCS 484 Field Experience: Provide advice and guidance to students working in the hospitality industry for field experience requirement. Fall, 1996- Spring 1998.

FCS 493 Front Office Management: Course offered to teach students about aspects of running a front office in a hotel. Topics to be covered: The check in process, hotel security, housekeeping, yield management and guest satisfaction issues in a hotel Spring 1997.

FCS 493 Legal Issues in Hospitality Management: Application of Management theory and techniques to the hospitality industry as it applies to the issues of law. Includes topics such as discrimination, tort, innkeeper liability to guests and contracts in the hospitality industry. Spring 1996.

Johnson and Wales University - Undergraduate Courses

FM 2020 Hospitality Purchasing: An introductory course designed to acquaint the student with proper purchasing techniques. The ethics and responsibility of the

purchasing agent are stressed.

Graduate Courses Johnson and Wales University:

EN 5001 Managerial Communications: This course provides instruction and practice in the written preparation and oral delivery of various kinds of business data. Fall 1994

MG 5001 Organizational Behavior: This course does analysis of the development of human resource management skills and the dilemmas and responsibilities of leadership. Emphasis is placed on the concepts of organizational behavior and behavioral science theory as it pertains to the hospitality industry. (Hospitality Honors Section). Fall 1994

TU 5001 Seminar in Tourism Development: This seminar studies the planning and development of the tourism within the host communities. The course goes into the interrelationships of the community components as well as their roles in the development process are stressed. Spring 1995

MG 5002 Human Resource Training, Management, and Evaluation: This course focuses on personnel problems of concern to hospitality managers in general, such as training and managing a multi-racial and culturally diverse workforce. Also emphasis is places on recent Federal and state human resource laws such as sexual harassment in the workplace; the Americans with Disabilities as they apply to the hospitality industry. (Hospitality Honors Section). Spring 1995

HS 6003 Hospitality Management Systems Applications: This course examines the concepts and equipment that support information management analysis and decisions used in the hospitality industry. (Hospitality Honors Section). Winter 1995

HS 6004 Hospitality Seminar: This is the capstone graduate course where contemporary domestic and international hospitality issues are discussed with reference to problem solving techniques and policy development. Spring 1995

Morehead State University - Undergraduate Courses

HEC 132 Introduction to Hotel Restaurant and Institutional Management: Introduces students to concepts and principles of the hospitality industry by type; guest relations and organization of hospitality management services.

HEC 136 Dining Room Management and Beverage Control: This course deals with managing the front of the house with emphasis on managing the customer delivery of service and beverage control in a food service operation.

HEC 231 Menu Management: Introduction to how plan meals to meet the customer and nutritional needs in menu management.

HEC 234 Computer Assisted Food Service Management: Course introduces students to the various uses of the computer in the foodservice industry such as; cost control, front office operations, purchasing.

HEC 330 Quantity Food Purchasing: Instructs students on how institutional purchasing works as a system; planning, inventory, specifications and standards for cost effective and customer satisfaction in the food service operation.

HEC 334 Quantity Food Production: The purpose of the course is to develop skills for working in a kitchen and understanding how to use equipment and cooking skills in a dining room setting.

HEC 436 Hotel and Restaurant Marketing: This is a senior level course that goes into great depth how marketing principles must be applied to the service environment for hotel restaurant and tourism management.

University of Calgary - Undergraduate Courses

MOHR 321 Organizational Problems & Managerial Practice I: Survey of Organizational Behavior, Organizational Theory, Human Resource Management and Labor Management Relations.

TOUR 429 Managing Human Resources in Tourism and Hospitality Operations: Analysis of issues dealing with Human Resources in Hospitality and Tourism Organizations.

MOHR 441 Staffing of Organizations: Development of specific manpower objectives from an analysis of organizational goals. Topics included: analysis and evaluation of staffing and development programs from the orientation of professional human resource management.

Concord College - Undergraduate Courses (Adjunct period)

TIM 232 Food Preparation II: Emphasis on cost control in Food and Beverage operations in the restaurant segment of the hospitality industry.

TIM 430 Food Facilities Planning: Instruct students on how to plan design and evaluate food service production operations.

Virginia Tech - Undergraduate Courses

HRIM 3474 Food Facilities Planning: Instruct students on how to plan design and evaluate food service production operations.

INDUSTRY WORK EXPERIENCE

Cruises Only- Aventura, Division of MyTravel USA Inc., Aventura Florida.

Executive Cruise Counselor. Sell cruises and develop customer relationships fro this agency. Qualified to sell Caribbean, Europe, Alaska, and South Pacific Cruises. August 2001- March 2002.

Cruises Only - New York, Division of Travel Services International,– Cruise

Counselor. Sell cruises and develop customer relationships for the Caribbean in relationship to the cruise industry. Qualified to sell Caribbean, Europe, Alaska, and South Pacific Cruises. Top ten sales agent for Princess and Carnival Cruise lines at this agency. January 2001 – July 2001.

Sheraton Casino, Tunica Mississippi- Faculty Casino Management Intern Program- Program involves faculty member being exposed to various aspects of the gaming industry at the Sheraton Casino Tunica. Was responsible as part of the internship program for training in various issues of the entry level staff in the various departments of the casino. Summer 1996.

Greenwich Country Club, Clubhouse Manager - Responsible for all operations of the Clubhouse which included a Full Service Gourmet Restaurant, Mixed Grill, Banquet Facilities and 20 room guest quarters. Gross revenues for club were $5,000,000 annually. Summer 1988.

Country Club of Fairfax, Assistant to the General Manager, Assist General Manager in overall operation of 45 year old 835 member club with championship golf course, two pools, indoor and outdoor tennis. Primary responsibility for food and beverage operation of $1,425,000 per year. 1987-1988.

The Creek Club, Beach Club Manager, Managed Club’s beach facility. Directed food and beverage operations plus service for 70 cabanas. Summer 1985.

Indian Trail Club, Assistant Manager - In charge of restaurant personnel for facility grossing over $190,000 in summer season. Duties included supervision of ordering, receiving, and inventory control. Summer 1984.

Piping Rock Club, Relief Assistant Manager - Responsible for supervision of Piping Rock Beach Club. Supervised food and beverage service in a facility grossing over $125,000 month. Summer 1983.

Maguire Air Force Base, Non Commissioned Officer Club, Assistant Bar Manager - Responsible for inventory control, receiving and purchasing and supervised distribution of liquors and other beverages to five beverage outlets. Beverage sales were over $5,000,000 yearly. Summer 1982.

CONSULTING EXPERIENCE

Consultant - Poppies Italian Restaurant, Cleveland, Mississippi, Consulted with operational team on issues relation to food production, food quality, and cost control issues. February 2007 – present. (non paid)

Irving Hotel- Review of 100 room hotel in Greenwood, MS to plan and look at options for the hotel sale or renovation into office space. May 1997 (paid).

Shounil Restaurant- Mountain City, TN - Review of operations and marketing study to finds ways to promote Shounil and to decide if lodging operations would be feasible for the establishment. March 1997- May 1997 (paid).

National Food Service Management Institute - Member of review panel to comment on content of the 10 hour training module for purchasing in child nutrition programs as part of the National Food Service Management Institutes education programs that are to be used nationwide. January - February 1997 (non-paid).

North Oxford Baptist Church - Instrumental with redesign of of new kitchen to be built for the facility. Kitchen was redesigned to handle from 30-600 people for any meal that is to be served. January - March 1997. (non-paid).

University Of Mississippi Staff and Faculty Development: ‘Stress Management in the Workplace”. Two one hour courses designed to teach faculty and staff the importance of stress management in their jobs. November 5, December 3, 1996.

Sheraton Casino, Tunica Mississippi- Faculty Casino Management Intern Program- Program involves faculty member being exposed to various aspects of the gaming industry at the Sheraton Casino Tunica. Responsible as part of the internship program for training in various issues of the entry level staff in the various departments of the casino. Summer 1996. (paid).

Hospitality Legal Expert in case of Ferguson v. Gopal. Worked in consultation with Mr. Briggs Smith (Senior Partner) of Smith, Philips, Mitchell, Scott & Rutherford. Batesville, Mississippi. September 1995-September 1996. (paid).

Sycamore Inn, Williamson, West Virginia. Project was to do a feasibility study and renderings for added foodservice operation at the Sycamore Inn. September 1989-January 1990. (paid).

REFEREED JOURNAL ARTICLES

Marzett, D. & Ross, G. (2004). Institutional Foodservice Management: A Variety of Opportunities. HOSTEUR, 13 (1/2) 17-18. (Online Article)

Paper Reviewer, Franchising Research: An International Journal, Sept 1997-Dec 1997.

Ross, G. A. & Anderson, C. (1994). The Americans with Disabilities Act: A Literature Review for the Foodservice Industry. Journal of College & University Foodservice, 1(4) 45-54.

Ross, G. A. (1993). Americans with Disabilities Act of 1991; The Significance to the Foodservice Industry. Journal of College & University Foodservice, 1(3), 3-18.

REFEREED PROCEEDINGS

PAPERS:

Montgomery, C, Ross, G, Kandies, J, (2007). What students wanton their online course: Build it right and they will come. 9^th Annual Conference The Society of Business, Industry and Economics. Orange Beach, AL, April 19, 2007.

Hochradel, R, Dondeti, V, and Ross, G, (2007). The Search for Nutrition Information: The Effect on Consumer Use. 14^th Annual Conference of the American Society of Business and Behavioral Sciences. Las Vegas. February 2007.

Hochradel, R, Ross, G.A. (2006). Nutrition Labeling: The Effect on Consumer Choice. Southeast Council of Hotel Restaurant and Institutional Fall Conference. University Of Memphis.

Ross, G.A., Hochradel, R (2006). Predicting Student Success. Southeast Council of Hotel Restaurant and Institutional Fall Conference. University Of Memphis.

Ross, G.A., Long, J. Johnson, B.C., Johnson, Z.(2005) Human Resources Practices of Hospitality Professionals in Developing Regions. Southeast Council of Hotel Restaurant and Institutional Fall Conference. Auburn University.

Ross, G. A., Long, J. Johnson, B.C.(2005) The Recruitment, Attraction, and Retention of Hospitality Professionals in Developing Areas. 1^st University of Technology, Jamaica University of Deleware Conference on Hospitality and Tourism Research in Montego Bay, Jamaica. (Paper Accepted)

Ross, G.A., Long, J, Johnson, B.C. (2005) . The Attraction, Recruitment and Retention of Franchising Professionals to an Underdeveloped Region. International Society of Franchising Conference. London, England.

Hill, R.T. & Ross, G. A. (1999). The Hatfield-McCoy Trail: Local Initiative in Economic Development. Proceedings of the 9th Biennial Conference on Appalachian Geography. Pipestem State Park, West Virginia.

Ross, G.A. (1997). Agenda 21: A Proposed Curriculum for Hospitality/ Tourism Student:. The Environment Matters Conference. Glasgow, Scotland.

Ross, G. A. (1996). Review of Literature Dealing with Employment of Disabled Persons in the Hospitality Industry and the Implications for Small Firms in the Hospitality Industry. Proceedings of the International Association of Hospitality Management Schools. Harrogate, North Yorkshire, England, 152-155.

Ross, G. A. (1991). The Americans with Disabilities Act of 1991: The Significance to the Hospitality Industry. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education. Houston, Texas, 5-8.

Poster Paper and Special Interest Session.

Ross, G. A. (1996, March). Attitudes Towards the Disabled in Destination Marketing Organizations. Presented at Annual Meeting of the Mississippi Association of Family and Consumer Sciences. Jackson, Mississippi.

Patel, U. & Ross, G. A. 1995 "Vishalla: A Historical Eating Experience". Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education, Nashville, TN, 31.

Ross, G. A. 1991 “Franchise Requirements by the Commonwealth of Virginia and the FTC: Conflicts and Concerns in the Franchisor - Franchisee Relationship”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education. Houston, Texas, 267-268.

Fields, Ross & Zhao 1991. “Franchising: Franchisee and Franchisor Perceptions of the Relationship”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education . Houston, TX, 270.

Ross, G. A. (1989). “The Effect of Union Activity in the 1989 Virginia Governor Race”. Proceedings of the Forty-Third Annual Meeting Industrial Research Relations Association. Washington, D.C., 524.

BOOK CHAPTERS

Ross, G.A. (Contributing Author), (2005) Contempory Approaches to Hospitality and Tourism Management. Historically and Predominately Black Colleges and Universities – Hospitality Management. J. Wiley and Sons, Hoboken, N.J.

INVITED PRESENTATIONS

Montgomery, C, Ross, G, Kandies, J, (2007). “What students wanton their online course: Build it right and they will come.” College of Business FORBES Program. Program is to let other faculty in on research that is being done in the College of Business. April 9, 2007.

Ross, G.A. (2006) “Human Resource Practices of Hospitality Professionals in Developing Regions” College of Business FORBES Program. Program is to let other faculty in on research that is being done in the College of Business.

Ross, G.A. (2002) “Issues relating to the treatment and of Juvenile Diabetes from a Personal Perspective” Virginia State University Department of Dietetics Senior Seminar.

Ross, G.A. (1996) “Attitudes Towards the Disabled in Destination Marketing Organizations”. Proceedings of the Mississippi Association of Family and Consumer Sciences. Jackson, Mississippi.

Patel, U. & Ross, G. A. 1995 "Vishalla: A Historical Eating Experience". Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education, Nashville, TN.

Ross, G.A. 1992 “Tourism and the Disabled: The New Frontier for Tourist Destinations”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education. Orlando, Florida.

Ross, G. A. 1991 “The Americans with Disabilities Act of 1991: The Significance to the Hospitality Industry”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education. Houston, Texas.

Ross, G. A. 1991 “Franchise Requirements by the Commonwealth of Virginia and the FTC: Conflicts and Concerns in the Franchisor - Franchisee Relationship”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education. Houston, Texas.

Fields, B.J. Ross, G.A. & Zhao, Z.L. 1991. “Franchising: Franchisee and Franchisor Perceptions of the Relationship”. Proceedings of the Annual Conference of the Council of Hotel Restaurant and Institutional Education . Houston, Texas.

OTHER PRESENTATIONS

Ross, G.A. September 21 1994. "Multicultural Client/Customer Issues for Meeting Planners" MPI Fairfield Chapter, Stamford, CT.

Ross, G. A. 1991. “Trends in the Foodservice Industry as Relating to Home Economics” Virginia Home Economics Teachers Conference.

ACADEMIC SESSIONS CHAIRED AND MODERATED

Paper Reviewer, SECHRIE Spring 2007 Conference, Atlanta, GA. Was responsible for reviewing papers to be accepted into the conference. Personally reviewed 2 papers

Paper Reviewer, SECHRIE Fall Conference 2006, Memphis, TN. Was responsible for reviewing papers to be accepted into the conference. Personally reviewed 4 papers.

Chair, Session on Franchising relating to issues of structure, 2006 20^th Annual Conference of the International Society of Franchising, Palm Springs, California

Moderator, “So you want to be an Administrator?” 1999 International CHRIE Conference, Abeuquerque, New Mexico.

Moderator, “The Club Industry and the Club Managers’ Association of America: A Unique Professional Development Program.” 1999 International CHRIE Conference, Abeuquerque, New Mexico.

Chair, Session on Human Resources in Franchising: 1997 Society of Franchising Annual Conference, Orlando, Florida.

Chair, Session on The Franchise Environment: Internal and External, 1995 Society of Franchising Annual Conference, Puerto Rico.

Chair, Session on Special Issues in Franchising, 1994 Society of Franchising Annual Conference, Las Vegas, Nevada.

WORKSHOPS AND PROFESSIONAL DEVELOPMENT:

Completed Part 1 Conversion from WebCT to Blackboard class. Delta State University. March 30, 2007.

Completed Smart Classroom and Smart Cart Workshop: Delta State University, College of Business and Division of Management, Marketing and Business Administration Session Training. October 2006.

Completed Workshop Faculty Technology Institute: WebCT in Higher Education Grant. August 2005.

Foreign Exchange Program- Ran foodservice program for 9 students from the University of Philippine’s and St. Paul’s University. Topics taught were: Foodservice Safety and Sanitation and Quantity Food Production. Course also included tours of foodservice operations in Tupelo, Tunica, Starkville and Westpoint, Mississippi. May 1997.

Mississippi Department of State NYSP Food Service Training Program. March 1996.

Completed, Fall 1995, University of Mississippi, Faculty Technology Development Center Faculty Fellows Development Program. This program was for training in the use of multi-media in the classroom and in developing classes.

Completed workshop “The Professor as Researcher" Virginia Tech, January 9-10 1992.

GRANTS AWARDED

Faculty Technology Institute, Delta State University WebCT in Higher Education Grant. $1,000, August 2005. Training promoted the use of WebCT in order promote excellence in teaching at Delta State University.

Partner’s Grant, University of Mississippi, “Upgrade of Computer Resources in Consumer and Family Science Department. $750.00, 1995. Grant was for upgrade of computer system for the hospitality Management program at the University of Mississippi.

DELTA STATE UNIVERSITY SERVICE

Member University Graduate Council. Spring 2007- present.

Member, International Business Symposium Committee, Division of Management Marketing and Business Administration, 2007.

Participated Spring 2007 College of Business Student Recruitment Day

Member, University Attendance and Grade Appeals Committee. Fall 2006-present

Chair, Search Committee Hospitality Services Management Position Committee. Fall 2006- Spring 2007.

Participant, Representative Division of Management, Marketing and Business Administration, Hospitality Services Management Program “Mississippi Historic Preservation Conference 2006” Cleveland, MS April 20-21 2006.

Participant, Delta State University, Delta Entrepreneurship and Business Symposium, March 29, 2006.

Wagoner, C, Ross, G, and Phillips, L (2006) Economic Impact of Delta State University on the Core Delta Region. Cleveland, MS.

Member, International Business Symposium Committee, Division of Management Marketing and Business Administration, 2006.

Member, International Programs Committee, College of Business, Fall 2005-present.

Member, Graduate Programs Committee, College of Business, Fall 2005- present.

Member, Graduate Faculty College of Business, Delta State University, Fall 2004- present

Member, College of Business, Research Publications Committee, Committee is responsible for encouragement of faculty research and publication in the College of Business. Fall 2004-present.

Chair, Hospitality Services Management Curriculum Committee, Responsible for development and introduction of courses and changes to the curriculum, Fall 2004-present.

Chair, Gaming Management Program development tract. August 2005 – present.

Member, Department of Management, Marketing and Business Administration Curriculum Committee, Committee is responsible for revisions to any courses within the department. Fall 2004-present.

Representative, Division of Management, Marketing and Business Administration, 2005 Delta State University, Clarksdale, MS, Annual Alumni Dinner

Representative Division of Management, Marketing and Business Administration, 2006 Memphis College Fair, Memphis, TN.

Representative Division of Management, Marketing and Business Administration, 2005 Memphis College Fair, Memphis, TN.

Representative Division of Management, Marketing and Business Administration, 2004 IHL College Fair, Jackson, MS.

WILEY COLLEGE SERVICE

Coordinator- Hospitality and Tourism Administration, responsible for 3 faculty members, job included developing curriculum, recruiting students, advising students, teaching classes in major developing industry contacts and funding sources. During tenure rewrote hospitality curriculum. August 2003-present.

Member, College Courtesy Committee- responsible for those activities in relation to making college guest comfortable before meetings, provide information on local services and business relating to Wiley College.

NORFOLK STATE UNIVERSITY COLLEGE SERVICE

Co- Chair, Hospitality and Tourism Management, responsible for 3 faculty members, job included developing curriculum, advising students (50 in program), teaching classes in major. During tenure rewrote hospitality curriculum. January 2003-July 2003.

Member University Faculty Senate – Representative, Tourism and Hospitality Program, January 2003-May 2003.

Student Faculty Advisor, Society of Minorities in Hospitality Management January 2003-July 2003.

VIRGINIA STATE UNIVERSITY COLLEGE SERVICE

Member, University Faculty Senate, Representative College of Human Ecology. August 2002- January 2003.

BALTIOMRE INTERNATIONAL COLLEGE SERVICE

Associate Dean for Graduate Development, Baltimore International College, December 1999 - May 2000.

Associate Dean, Director, School of Business and Management, Baltimore International College, June 1999-November 1999.

Member, Executive Council, Baltimore International College. Council is composed of the President, VP of Curriculum Advancement, VP Finance, Dean of Curriculum & Instruction, Associate Dean/Director of the School of Culinary Management and the Associate Dean/Director of the School of Business and Management. This body is the group that makes all executive decisions for the college. June – December 1999.

Member, Administrative Council, Baltimore International College. Council is responsible for developing policies and procedures for running the college.

June 1999 – May 2000.

Co-Chair, Re-Accreditation Committee of Middle States Association of Colleges and Schools Self Study for 2002. June – September 1999.

CONCORD COLLEGE SERVICE

Member, Travel Industry Management Curriculum Committee. Purpose to bring into date courses and program to make it fit the goals and objectives of Concord College. August 1998- present.

Designed Microsoft PowerPoint Presentation for History Department: The Civil War Battles. Authors Ross, G. A. & Bard, D.

Advisor for International Students Dinner. Fall 1998, Spring 1999.

UNIVERSITY OF MISSISSIPPI SERVICE

Member, Review panel, National Food Service Management Institute. To review and comment on the content of the 10 hour training module for purchasing in child nutrition programs that are to be used nationwide. January - February 1997.

Chair, University Faculty & Staff Parking Appeals Committee. Term for Academic Year 1996- 1997.

University of Mississippi, Americans with Disabilities Act Full Committee. August 1995 - 1998.

University of Mississippi, Americans with Disabilities Act Sub Committee on Education. September 1996-1998.

University of Mississippi, Americans with Disabilities Act Sub Committee on Employment. September 1996-1998.

University of Mississippi, Americans with Disabilities Act Sub Committee on Accommodations. August 1995-September 1996.

University of Mississippi, School of Education, Technology Committee, Department of Family and Consumer Sciences Representative, September 1997- 1998.

University of Mississippi, School of Education, Curriculum and Policy Committee, Department of Family and Consumer Sciences Co- Representative, August 1995- 1998.

University of Mississippi, Department of Family and Consumer Sciences, Ad Hoc Strategic Planning Committee, AAFCS Accreditation Document. January 1997 - February 1997.

University of Mississippi, Department of Family and Consumer Sciences. Chair, Computer Technology Systems Committee, Aug 1997 - 1998.

University of Mississippi, Department of Family and Consumer Sciences, Computer Technology Systems Committee, 1995 - 1998.

University of Mississippi, Department of Family and Consumer Sciences, Computer Resource Laboratory Committee. 1996 - 1998.

University of Mississippi, Department of Family and Consumer Sciences, Hospitality Committee. 1996-1998.

University of Mississippi, Department of Family and Consumer Sciences, Student Awards Committee 1995 - 1998.

University of Mississippi, Department of Family and Consumer Sciences, Student Internship Committee, 1995-1996.

University of Mississippi, Department of Family and Consumer Sciences, Ad Hoc Committee, Department of Family and Sciences Facility Use, Aug 13-Aug 30 1996.

University of Mississippi, Department of Family and Consumer Sciences, Ad Hoc Committee, Department of Family and Sciences Travel Reimbursement, Aug 13-Aug 30 1996.

Faculty Advisor, Ole Miss Student Hospitality Club, Aug 1995-1998.

UNIVERSITY SERVICE JOHNSON AND WALES UNIVERSITY

Johnson and Wales University Curriculum Committee, elected for 2 year term. 1994- 1995.

Johnson and Wales Graduate School Curriculum Committee, 1994- 1995.

UNIVERSITY SERVICE MOREHEAD STATE UNIVERSITY

College of Science and Technology ATL Lab/Computer Committee, Morehead State University, August 1993 - August 1994.

UNIVERSITY SERVICE UNIVERSITY OF CALGARY

Transition Committee, Conversion of Faculty Club and Mainbrace (Staff Club) to University Club, University of Calgary April - July 1993.

Executive Faculty Club, Vice President, President Elect (University of Calgary) April - July 1993.

University Inter-faculty Tourism Research Committee, University of Calgary 1992 - 1993.

Management of Organizations and Human Resources Faculty, University of Calgary 1992 - 1993.

Faculty of Management, University of Calgary, Undergraduate Program Committee 1992 - 1993.

PROFESSIONAL ASSOCIATION MEMBERSHIPS AND ACTIVITIES

Member, Academy of Management 2006-present.

Member, International Society of Franchising 1994- present.

Member, ICHRIE, 1989- present.

Member American Culinary Federation, 2003- 2007.

Secretary/Treasurer, Metro CHRIE, Term 1999-2000.

Attended State of West Meeting Planners Reception. State Capital Complex. November 13, 1998.

Attended State of West Virginia Governor’s Conference on Tourism, Sheppardstown, WV October 6-9, 1998.

Member, State of West Virginia VIPP Program. (Very Important Parks Person). Promotes park interests in the state of West Virginia.

Member, The West Virginia Consortium for Faculty and Course Development in International Studies (FACDIS).

Member, American Association of Family and Consumer Sciences, February 1996-1998.

Member, Mississippi Association of Family and Consumer Sciences, February 1996-1998.

Member, National Trust for Historic Preservation. 1997-1999.

Member. National Parks and Conservation Association 1997-1999.

Member, National Restaurant Association 1995-2004.

Member, Mississippi Hotel and Motel Association 1995-present.

Attended International Franchisee Association 37th Annual Conference, Orlando, Florida 1997.

Attended International Franchisee Association 35th Annual Conference, San Juan, Puerto Rico 1995.

Attended International Franchisee Association 34th Annual Conference, Las Vegas, Nevada, 1994.

Chairman Research Committee for Private Club Management, CHRIE 1994 to 1995.

Paper Review Committee Member 1995, 1996, 1997 Society of Franchising.

Member, Society for the Advancement of Travel for the Handicapped 1992 - 1995.

Member, Accreditation Council Hospitality Programs Association (ACHPA) 1993-1995.

Co-chairman Research Committee for Private Club Management, CHRIE 1992 to 1995.

Member, Special Interest Session Committee, Club Management, CHRIE, 1991 - 1995.

Member, Special Interest Session Committee, Human Resources, CHRIE, 1991-1997.

Faculty Representative, Club Managers Association of America, 1992 -1994.

Member, Ohio Valley Chapter, Club Managers Association of America, 1993 - 1994.

Member, Dogwood Chapter, Club Managers Association of America, 1992-1993.

COMMUNITY SERVICE

Member, Cleveland- Bolivar Chamber of Commerce. March 2006 – present.

Member, Education Committee, Cleveland- Bolivar Chamber of Commerce. January 2007 – present.

Member, Greater Marshall Area Chamber of Commerce. September 2003 - 2004

Member, Baltimore Area Chamber of Commerce, June 1999-May 2000.

Member, Greater Baltimore Area Convention and Visitors Bureau, June 1999-May 2000.

Member, Mercer County West Virginia Convention and Visitors Bureau, 1998-1999.

Member, Oxford-Lafayette Chamber of Commerce, 1995 - 1998.

Member, Morehead-Rowan County Chamber of Commerce, 1993- 1994.

Board Member, Juvenile Diabetes Foundation International Canada, Calgary Chapter, Newsletter Editor, Special Events Lecturer. 1992-1993.

Member, Calgary, Canada, Chamber of Commerce 1992-1993.

HONORS AND CERTIFICATIONS:

Nominated : Delta State University Faculty Prize Award in Research Academic Year 2006-2007.

Eagle Scout with Bronze Palm, Troop 129, Jericho, N.Y. awarded 1978.

Elected Member Who’s Who of International Management Professionals 1995-present.

Elected Member of Eta Sigma Delta (Hospitality Honor Society) elected 1983.